It can be troublesome to encounter launch issues involving Mobile Legends: Bang Bang (MLBB), especially when you are ready to engage in a match. Problems reported include the game freezing on the title screen, crashing after it opens, or the game never launching. There are a few steps you can take to remedy these problems.
Mobile Legends Bang Bang Launch Issues: Official Fixes from Moonton
Moonton, the company that developed MLBB, claims to be aware of the new launch issues on some devices, and suggests some official fixes:
Image via Moonton Games
- Update Your Device: Check that your smartphone or tablet is running the latest mobile operating system. Using an older operating system can affect compatibility with new game updates.
- Launch via Google Play Store: Instead of opening the game from your home screen or app drawer, you can open the Google Play Store instead. Search for Mobile Legends: Bang Bang, and from the game page, select “Open.” A few users have stated that this has helped them circumvent launch issues.
Read More: MLBB 9th Anniversary Update Brings Free Elite Skins for All Players; How to Get
Additional Troubleshooting Steps
If official fixes don’t work, these steps may help:
- Force Close and Relaunch: Completely close the game by swiping it away from the recents app and then reopen it. This should clear out minor glitches that may be causing problems.
- Clear Cache: Within your device’s settings, locate Mobile Legends in the app list and clear your cache. Corrupt cache files can lead to crashes and freezing.
- Toggle Airplane Mode: Turn airplane mode on for a few seconds, then disable it again. This often resets network connections that may be affecting the launch of the game.
- Reinstall the Game: Uninstall Mobile Legends and then reinstall it from the Google Play Store. This will ensure that the latest version of the app has been installed and often resolves problems caused by incomplete installations.
Contacting Support & Final Tips for a Smooth Experience
Image via Moonton Games
If the above steps do not correct the problem, be sure to reach out to the support team at Moonton. There are a couple of different ways to do so:
- Email Support: Send an email to [email protected] and provide your account ID along with a description of the problem you are experiencing.
- Official Forums and social media: If you haven’t yet, visit the Moonton forums or their social media pages in order to report your problem. Oftentimes, other players would have similar issues and get or share solutions there.
Even after repairs, there are some things you can do to help prevent launch problems from occurring:
- Stable Internet Connection: Make sure your Wi-Fi is stable or strong enough that your mobile data is not dropping significantly. All it takes is for you to have a poor internet connection to stop the game from launching.
- Device Compatibility: Ensure that your device can meet the minimum system requirements of MLBB. On older devices and systems, the newer updates may bring performance issues.
- Close Background Apps: By closing any unnecessary apps that you may have running in the background, you can free up some of the resources of your system before launching the game.
By completing these steps, most of the launch problems in Mobile Legends: Bang Bang will be repaired, and you can play without disruption. If the issue still happens, the Moonton support team is the best source for assistance to get you back to the battlefield quickly.
